In regards to Contact
Information... please include regular mailing address, physical location
if different, day and evening phone (cell if available) as well as FAX &
Email. This allows us to send you information more readily and
efficiently. If you have a company/group Web Site the URL would prove
helpful for our records.
One of our sales
representatives will contact you to confirm dates, times and all the
information you've shared with us. They may also ask you a few
additional questions to help insure quality of our service.
Based on the information you
supply us with, you will be extended all pertinent materials on said
service, including project costs, etc. We will then place your preferred
dates & times on hold status for no more than one week (five
business-days). By the end of this period we must have your initial
deposit and signed agreement in order to hold and set-aside the time in
question.
Service Deposits are
non-refundable but can be transferred to an alternate show date/event
schedule on behalf of your company/group should circumstances require change
of venue, etc. The standard deposit on events is 35% of the projected
over-all cost on your event, including F&B charges.
There are two additional
payments made on events unless you take the option of paying in full with
your second payment. The first of these two payments is due one-week
prior to the event and reflects one-half of the standing balance. As
noted, you can simply pay the full balance at this time if desired.
Nonetheless, the balance of what is due around your event must be paid PRIOR
to service delivery on the day of your event. There are absolutely
NO EXCEPTIONS to this rule. Contractors will risk forfeit all paid
sums and cancellation of the event if balance is not paid prior to set-up
time of your event.
Yes, after we have worked with
a customer on more than three events, other more liberal payment
arrangements can be made. Unfortunately there are those extenuating
circumstances involving the business practices of others that have forced us
to take this very hard stand.
Programs booked less than
30-days in advance will be charged an additional 20% to as much as 50% based
on current season scheduling demands, groups size, and program logistics
(e.g. the more complicated the production chosen, the higher late-fee
charged.) This "late charge" element does not apply to midday
"Luncheon" services, which require only a 48 hour advanced
scheduling in most instances.
Surreal
Entertainment®
offers a 100% Money Back Guarantee to all its clients based on
services ordered and the information you share with us as well as selected
options you chose to take with this service. As noted, the initial 35%
deposit is non-refundable (administration costs, etc.) but the balancing
funds of your project can and will be redeemed if we prove in any way of incompetence
and/or delivery of all parameters associated with our standing
agreement.
Surreal
Entertainment®
is NOT responsible for Food & Beverage quality or related
services. Though we do investigate each facility we work with and
believe them to host high standards in every instance we, like the owners of
said establishments, have no control of employee attitudes or personal inefficiency.
Our goal is to make your event
a positive experience for all guests. If you have come to us as a Business
seeking a unique platform to use in presentations, product introductions,
etc. Then our goals shift slightly, towards the event of helping you create
a more positive, productive company image as well as generate sales results.
Part of our vision, like any
company, is to establish long-term working relationships with our clients,
and in doing so, establish ourselves as part of the Reno-Sparks business
community in a very positive manner. So please, tell us what we can do to
best support and help your business grow via our resources. We will
work with you any way we can to make everything right!
Should you have any additional
questions please Email Mr. Browning directly via this link.
